Frequently Asked Questions
Can I call or text with more questions?
Yes, we understand medical needs are unique. Our INQUIRE form allows you to ask questions that will be answered thoughtfully.
Alternately, you can call or text us on 415.808.5555 with any questions.
Why should I join a private medical service while I am healthy?
Joining Private Medical when you are healthy is highly advantageous. It allows you to proactively manage your health and get ahead of any potential medical issues before they develop into serious concerns. Our focus is on preventive care, which means we work with you to develop comprehensive health programs that include regular screenings and personalized medical advocacy. This approach is designed not just to treat illness, but to prevent it, thereby minimizing hospital visits and the likelihood of hospitalizations. Essentially, the best medical emergencies are those that are prevented. By joining while healthy, you ensure that you are in the best position to maintain your health in the long run.
How does Private Medical care for me when I am traveling?
Your health and wellness should never pause, even when you’re traveling. Your Private Medical physician team remains your point of contact, wherever you may find yourself. Should you need medical assistance while away from home, your physician will not only triage your situation via phone but also guide you on how to use your personalized medical kit (which is TSA-approved) effectively.
If in-person care is necessary, we will connect you with a vetted local affiliate from our extensive network, ensuring you receive the best possible care no matter where you are in the world. This seamless integration of services ensures that your health is always in good hands, giving you peace of mind to focus more on enjoying your travels and less on what could go wrong.
Your membership also includes a MedJet membership, offering you air evacuation when needed.
What criteria are considered when matching me with a physician?
Private Medical understands that finding the right physician is crucial to your health and comfort. We carefully consider your personal preferences and specific medical requirements to match you with the most suitable physician.
When pairing you with a physician, we meticulously consider a combination of factors to ensure an optimal match based on your personal health preferences and specific medical needs. Following our initial consultation call, we provide you with the bios and availability of suitable physicians. This allows you the opportunity to review and choose the physician who most resonates with you. We will then facilitate an introduction. While the option to meet multiple physicians is available, we recommend starting with one to streamline the process and enhance your experience, ensuring it is as smooth and effective as possible.
How does Private Medical work with Specialists?
At Private Medical, we prioritize your health and take every medical concern seriously. Should you require specialized care, we are committed to promptly sourcing the appropriate specialists and facilitating expedited appointments to ensure you receive the necessary medical attention swiftly and efficiently.
For urgent medical needs, such as a sudden injury requiring immediate attention, your private medical physician will not only find the right specialists—be it an orthopedic surgeon, a plastic surgeon, or any other required expert—but will also coordinate with them to provide the care you need without delay.
We are here to support you through all your medical needs, ensuring timely and appropriate care tailored to your specific circumstances.
What is the response time for contacting a doctor at Private Medical?
At Private Medical, we prioritize efficient and responsive communication between our doctors and clients. Our physicians strive to respond promptly to all inquiries. If your doctor is not currently attending to another patient, you can expect a swift response soon after your initial contact. For urgent matters, same-day consultations are frequently achievable, contingent upon the specific time of day and the nature of the situation. Our goal is to ensure that you receive timely and effective care tailored to your needs.
How does Private Medical handle medical issues outside of regular business hours?
At Private Medical, we ensure that you have direct access to your doctor at all times. Each member is provided with their physician’s personal contact number for any urgent medical needs that may arise outside of regular hours. In the event of an emergency, your doctor is available to swiftly assess the situation and guide you on the best course of action, whether that involves a visit to the emergency room or another immediate medical response. Our priority is to provide you with continuous, comprehensive care whenever you need it.
What is the protocol if I need to go to the ER?
At Private Medical, we ensure that your transition to emergency care is seamless and informed. Should you require emergency room services, your physician will proactively contact the ER to provide a detailed medical background and any relevant health information. This step significantly streamlines your care upon arrival. Additionally, we respect and collaborate with hospital staff to enhance your treatment and closely follow up post-discharge to guarantee continuity of care, ensuring you receive comprehensive support throughout your recovery.
What is your thesis on proactive, preventative care?
At Private Medical, our approach to proactive medicine is centered on leveraging cutting-edge technology and personalized care strategies to maintain and optimize your health. We utilize advanced proteomic blood tests and modern imaging techniques enhanced by artificial intelligence to accurately assess your health needs. This allows us to order the right tests at the right time for the right reasons, ensuring that our recommendations are precisely tailored to your unique health profile. Importantly, we maintain a strict policy of neutrality regarding the tests we recommend; we do not have any financial interest in any of the tests we order. This commitment ensures that our primary focus is always on your health and well-being, guiding you towards the most effective interventions to prevent disease and promote your overall health.